Refund policy

Last updated: April 2026

Shopping online for jewellery can be tricky, and I want you to feel completely confident buying from me. I take great care with every piece I make, and I hope you will absolutely love what arrives at your door.

Change-of-mind returns

If for any reason you are not completely in love with your purchase, I offer a 14-day money-back guarantee from the date of delivery.

To be eligible for a return:

•         The item must be unworn and in its original condition and packaging

•         You must contact me within 14 days of receiving your order to arrange the     return

•         Please do not send items back without contacting me first — I am unable to   accept unrequested returns

 

Return shipping is at your cost. I strongly recommend using tracked and insured postage, as I am unable to refund items that are lost in transit.

Once your return is received and inspected, I will process your refund promptly. There may be a small additional postage charge if you are exchanging for a different item.

 

Sale and custom pieces

Sale items and custom or commissioned pieces are non-refundable and non-exchangeable, except where required by the Consumer Guarantees Act (see below).

Your rights under New Zealand law

The above change-of-mind policy does not affect your rights under the New Zealand Consumer Guarantees Act 1993. If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a remedy regardless of the 7-day window. In that case, please contact me as soon as possible and we will sort it out.

How to get in touch

To arrange a return or raise a concern, please contact me at hello@helengittusjewellery.co.nz and I will get back to you as quickly as I can.