Privacy policy

Last updated: April 2026

This policy explains how Helen Gittus Jewellery collects, uses, and protects your personal information when you visit or make a purchase from this website. We are committed to complying with the New Zealand Privacy Act 2020.

1. What personal information we collect

When you browse this website or place an order, we may collect the following information:

•         Name, email address, phone number, billing address, and delivery address

•         Payment information — this is processed securely by Shopify and our payment providers. We do not store your credit card details.

•         Device and browsing information, such as your IP address, browser type, and how you interact with our site (collected automatically via cookies and Google Analytics)

•         Any information you send us directly, such as enquiries via our contact form or email

 

2. Why we collect your information

We use your personal information to:

•         Process and fulfil your orders, including arranging shipping and sending order confirmations

•         Communicate with you about your order or enquiries

•         Improve our website and understand how customers use it (using Google Analytics)

•         Send you occasional updates about new products or promotions — only if you have signed up for our mailing list. You can unsubscribe at any time.

 

3. Who we share your information with

We do not sell or rent your personal information. We share it only with trusted service providers who help us run our business:

•         Shopify — our online store platform, which processes and stores order data on our behalf. See Shopify's privacy policy at shopify.com/legal/privacy

•         Payment processors (such as Stripe or PayPal) — to handle transactions securely

•         Courier and postal services — to deliver your orders

•         Google Analytics — to help us understand website traffic and usage. Google's privacy policy is at policies.google.com/privacy. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout

We may also disclose your information if required to do so by law

 

4. Cookies

Our website uses cookies — small text files stored on your device. These are used to keep your shopping cart working, remember your preferences, and help us understand how visitors use the site.

You can manage or disable cookies through your browser settings. Note that disabling some cookies may affect how the website functions. For more information, visit www.allaboutcookies.org.

5. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

•         Ask us what personal information we hold about you

•         Request that we correct any information that is inaccurate or out of date

•         Ask us to delete your information (where we are not legally required to retain it)

 

To exercise any of these rights, please contact us at hello@helengittusjewellery.co.nz.

 

6. How long we keep your information

We retain your personal information for as long as necessary to fulfil the purposes described above, or as required by law (for example, for tax and accounting purposes). If you would like your information deleted, please contact us.

7. Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Our website uses HTTPS encryption, and payment information is handled by PCI-compliant payment processors.

8. Contact us

If you have any questions about this policy or how we handle your personal information, please contact us:

•         Email: hello@helengittusjewellery.co.nz

 

If you are not satisfied with our response to a privacy concern, you can contact the New Zealand Office of the Privacy Commissioner at www.privacy.org.nz.

 

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.