Yes, we know!  Shopping online can be so hard, so we will do our very best to ensure you are thrilled with your beautiful piece of jewellery.


Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit please CONTACT ME within three calendar days of receiving your order.

If your piece is not quite right, you may return it for either a) a replacement in a different size,  b) a repair,  or c) a full refund less shipping costs. Shipping will be at your own cost.

You must notify us within three days of receipt of goods and return goods to us within 10 days to be eligible for any of these options and it must be in perfect, unworn condition and in its original undamaged packaging.

I will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

I strongly recommend that you return your jewellery using tracked and insured shipping.  I will be unable to refund items lost in transit where they are not insured or tracked.

I regret that I cannot offer refunds on earrings for health and safety reasons.

Custom orders or commissions to which we have agreed on a requested size and that have been personalised may not be eligible for refund or exchange.


If you change your mind for any reason and wish to cancel an order that has not yet been dispatched, please email me at CONTACT ME within 14 calendar days of your order date.  Please note that once your order has been dispatched, I am unable to cancel it. Once you have received your order, you have 14 days to CONTACT ME to request a refund, then a further 14 days to return the item to me. The item(s) will need to be returned in perfect, unworn condition and in their original undamaged packaging to be eligible for a refund.  Please follow the above return instructions.

Your refund will be processed within 7 calendar days.

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are:

1.  Commissions

2.  Customised or personalised pieces - pieces that have been altered from their original design shown online

3.  Earrings due to hygiene reasons


If your package is late, then please CONTACT ME and I will provide you with the tracking number to enable you to locate it.

International delivery - COVID restrictions are causing delays globally at present.  As your package is handled by more that one postal service when shipping abroad, the responsibility of the delivery of your item will be that of the country the items are shipped to.  Other delays such as customs checks may also be encountered.  Please be patient.  I know we want our goodies as soon as possible!

Please note that we do not refund or replace items that are tracked as being delivered. For this reason, I always recommend that you get items delivered to your home address. 

Helen Gittus Jewellery cannot be held responsible for goods that are lost or delayed in transit.


International buyers - please note that import duties, taxes and charges are not included in the item price or shipping charges.  Helen Gittus Jewellery takes no responsibility for the payment of any customs fees or taxes incurred on internationally shipped items.  These charges are the buyer's responsibility. Please check with your country's customs office to determine your region's threshold for duty fees and taxes and other additional costs before placing your order.